1and1 Internet (www.internet.com) is one of the affordable web hosting service providers in the market. With over 13.27 million customer contracts strong, it’s no surprise that 1and1 is one of the top web hosting service providers in the market. 1&1 originally started in Germany, but the company expanded their services to the UK and U.S. and providers a range of feature-rich budget web services for customer’s needs.
1and1 Internet Shared Hosting - Features
1and1 provides a plethora of hosting features compared with other web hosting providers in the industry. In its shared hosting plan, users will get 100GB of webspace, 1 website instead of being unlimited. Other top web hosts such as Bluehost and JustHost offers unlimited disk space, bandwidth etc. So there are still quite some gaps that 1and1 needs to fill.
However, each shared hosting plan includes a free domain, daily/webspace recovery, PHP, MySQL, 1and1 Control panel, some marketing credits etc.
1and1 Internet Shared Hosting – Price
1and1 offers three hosting packages for shared hosting; Basic - $0.99 for the first year then $5.99/month, Unlimited - $5.99/month for the first year then $8.99/month, Advanced - $10.99/month for 12 months then $14.99/month.
However, there are some other hidden charges that 1and 1 has. For example the company offers a 30 days money back guarantee, but according to the 1and1 cancellation rules customers can’t get a refund for any Unused Bandwidth, Domain Name Registration Fees and Software Shipping and Handling fees.
1and1 Internet Shared Hosting – Reliability
The servers at 1and1 are quire fast, but not super speedy. For website owners, the reliability of hosting services is a key concern. The company’s reputation for reliability comes down to one key innovation: 1and1’s Dual Hosting. This feature entails hosting a client’s website at two separate geographical locations and data centers.
1and1 data centers are located in Kansas, which are equipped with battery supported Uninterruptible Power Supplies (UPS), 300 Gbit/s connectivity and high redundant capacity, along with capable of routing thousands of Tbytes of traffic per month without any data jams. Besides this, 1and1 guarantees a server uptime of 99.9%.
1and1 Internet Shared Hosting – Customer Support
1and1 doesn’t have a good reputation when it comes to customer support. Most customers report that the hold time with customer service around 20 minutes and sometimes 30 minutes.
The company does provide around the clock support (24/7/365) but only via telephone and email, but sadly no live chat.
Moreover, Customers also have the option to go to 1and1 Help center for a comprehensive list of FAQs for self-help purposes, popular articles and also 1and1’s YouTube channel for tutorial assistance.
Is 1and1 Internet Shared Hosting recommended?
Our Editors doesn’t recommended 1and1 due to its poor customer service and sub-par hosting performance, which are some of the most important key factors when choosing a web hosts.
However, our editors recommend Bluehost, especially if you are looking for a company that is reliable, has the latest cutting technology, and with good customer. In fact, Bluehost has a current Promotion Special discount, $3.95/month only, compared with original price $7.95/month.